All is revealed! My consulting secret 👀
Well, it is not a patented approach or technique.
It is a known method to find a #sustainable solution to a problem.
First crafted by a Japanese inventor, Sakichi Toyoda (and funny enough, first applied at Toyota), this method is called “the 5 Why’s”.
– #consulting is solving a specific problem, right?
– you can solve a problem sustainably if you dig deep and find its root cause, correct?
Einstein said, “If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask…..”
🦌HOW TO DO IT
Ask “Why” 5 times, beginning with “Why did [problem A] happen?
Because of B. Then ask “Why did B happen? and so on until you get to E.
Now listen! This is not enough! Here is the secret!
🎱You must act upon all 5 answers of this Q&Α🎱
I have found that any problem I am called to solve can be broken down to 5 levels (less than 5 is incomplete, more than 5 may be excessive).
🦌 HOW TO SOLVE YOUR CLIENTS’ PROBLEMS
A. ask & listen vs know-it-all
B. create trust so that the client speaks up the right answers
🦌 Do these make sense to you?
A. I already knew it
B. It’s brilliant!
C. No big deal. It’s common sense.